Contact & FAQs
ContactNeed to reach us? No problem! We do our best to respond as soon as possible.
Phone: (914) 230-0684
When should I expect my order?
Please allow up to four weeks for apparel to be shipped as every item is made custom for you! Often times it will be shipped much quicker! Please understand that during college acceptance season and holidays, wait times might be longer and will be specified in the banner heading on the website indicating the estimated wait time.
What are the care instructions for my item?
All items are handmade with high quality materials and have individual care instructions. Each item will come with a hangtag describing the best ways to care for your item. We recommend for ALL items that you wash inside-out on the coldest setting possible. As a general rule of thumb, if your item is stretchy (for example: tank tops, tube tops, etc.), please let hang dry. Most t-shirts and sweatshirts can be machine-dried inside-out on the coolest setting, unless otherwise specified.
What's the difference between a hemmed crop and a raw crop?
On a tee, a hemmed crop is a finished look and looks like the shirt was originally made at that length. A raw crop looks as if it were cut and may curl up a little. On a sweatshirt, a hemmed crop features the waistband re-sewn onto the sweatshirt to give it the classic look, but crops. A raw crop looks as if it were cut and is subject to curling.
What if my preferred size/color is not available?
We will contact you immediately once your order has been placed. If your preferred size/color is not available at the time of your order, you can either wait until the item comes back into stock, opt for another color, or request a full refund. We ask that should this be the case, you let us know as soon as we contact you regarding your order.
Why are "almost all schools" available? What happens if my school is not offered?
There are a handful of schools that we do not currently offer. Should you place an order for a school that we do not offer, you will immediately be notified and we will send a full refund.
Can you make a completely custom order?
Yes! Send us an email to email@example.com or message us directly via the chat button and we can get started!
All sales are final. Because the apparel is custom made, Stitched by Anna does not allow refunds.
Should you receive an item that is incorrect, does not match your specified order description, or is defective, please contact us within 48 hours of receiving your order.
We are unable to accept returns for items that have been worn, washed, or damaged following receiving the items.
Please be aware of the following:
We do not offer style/size exchanges. We do our best to accurately describe both the style and size and reserve the right to deny refunds due to size or style.
We are not responsible for customer errors when entering the order. For example, wrong size, color, graphic, etc. We create the item based on the information entered on the order form. Should you become aware of an error in your field, please contact us within 72 hours of placing your order. Otherwise, we reserve the right to deny the change request.
We reserve the right to deny service for any reason, resulting in a full refund.
We are not responsible for damaged, lost, or stolen mail parcels once the order has been shipped, but we will work with you to help ensure you receive your items.